We typically process and ship orders within 1-2 business days. Standard shipping times vary depending on your location. You can find more details about our shipping policy on our Shipping & Delivery page.

We offer a 30-day money-back guarantee policy for items in new, unused condition. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. 

Yes! Shipping for hiBirdie Window Feeder is FREE.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.

It's created from a premium quality PVC sheets. It's made to be fully weather, water and sun resistant. It's easy to maintain and will last for years to come.

Please ensure you have hung windows (single or double). Also ensure that the opening of your rack is at least 0.75'' and that the total window width is between 26'' and 38''. Please see the size guide here.

Yes! The product is well sealed so that ants and other insects cannot get into your home. Self adhesive seal tape is included with your order.